The efficiency of non-profit organisations depends on effective human resource management practices. which involves both paid and unpaid staff. This paper investigates the intricate circumstances of volunteer retention by exploring the serial mediating roles of job satisfaction and affective commitment in the influence of perceived organisational support (POS) on volunteers’ decision to remain volunteering. The study used a self-administered survey questionnaire to collect 213 data for volunteers from five non-for-profit organisations in Queensland, Australia. The proposed hypotheses were validated from analysing the data collected and the results provide a statistical-significant that POS have substantial direct and indirect impact on volunteers' intention to stay. The findings emphasise the significance of POS as a strategic tool for fostering volunteers' intention to remain volunteering, with job satisfaction and affective commitment serving as vital mediating factors.

Authors:
Queen Usadolo, North-West University, South Africa
Sam Erevbenagie Usadolo, Durban University of Technology, South Africa

About the Presenter(s)
Dr Queen Usadolo is a University Associate Professor/Senior Lecturer at North-West University in South Africa

See this presentation on the full schedule – Saturday Schedule

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